Frequently Asked Questions

Your Ultimate Guide to Luxury Car Rental in Dubai

Looking for answers about luxury car rental and our premium services? You’ve come to the right place.
At eMan Car Rental, we’ve compiled a comprehensive FAQ section to address all your queries. From selecting the perfect car to understanding our policies and pricing, we’ve got you covered.
Browse through our frequently asked questions to make the most of your luxury car rental experience in Dubai.

TABLE OF CONTENTS

What types of cars are available for rent?
We offer an exceptional selection of luxury cars, including sports cars, SUVs, and sedans, from renowned brands such as Lamborghini, Ferrari, Mercedes-Benz, Range Rover, BMW, Audi and more. Each vehicle in our fleet is meticulously maintained to ensure a premium driving experience.
How old do I need to be to rent a car?
To rent a car with us, you must be at least 25 years old. Age restrictions are in place to comply with legal requirements and ensure responsible driving.
Can I rent a car without a credit card?
Yes, you can rent a car without a credit card. However, in such cases, a deposit amount is required based on the type of vehicle. This deposit serves as a security measure for any potential damages or additional charges during the rental period.
Please note that we accept payments through valid VISA, Mastercard, and AMEX Debit/Credit cards.
What documents do I need to provide to rent a car?

To rent a car, you’ll need to present a valid driver’s license, passport, and a credit card in your name. These documents are necessary for verification and to comply with the UAE’s rental regulations.

The list of documents required for renting a car depends on your country of origin and your status as a UAE resident, tourist, or GCC resident.

For UAE Nationals & Residents:

  1. Emirates ID
  2. Valid UAE Driving License
  3. Copy of Passport (Residents Only)

For GCC Residents:

  1. Resident Country ID
  2. Home Country Driving License
  3. Copy of Passport

For Tourists (International Travelers):

  1. Resident Country ID
  2. Home Country Driving License
  3. International Driving Permit (IDP)
  4. Copy of Passport

Note: If you hold passports from GCC, US, UK, Canada, and some other countries, you can drive with your home country’s license.

To determine if your driving license is valid for driving in the UAE, please visit [link of “driving license valid in UAE”]. This will help you confirm your eligibility for driving a car in Dubai.

Can I rent a car for someone else to drive?
No, the primary renter must also be the main driver of the rental car. This policy ensures that the person responsible for the rental agreement is the one operating the vehicle.
What are the parking rules in the UAE?
What are the parking rules in the UAE? Parking regulations in the UAE vary based on the location. In many shopping malls, parking is complimentary for a designated time period, and beyond that, hourly charges may apply. Dubai provides a range of parking options, including roadside, underground, and open-space facilities to cater to drivers’ convenience. It’s essential to be aware of the RTA (Roads and Transport Authority) parking payment procedures. Payment can be made through designated machines or by sending an SMS to 7275 with your car plate and parking zone number. Failing to pay for parking may result in fines, so it’s important to adhere to the rules and ensure a hassle-free experience.
What is your customer support policy?

At eMan Car Rental, our dedicated customer support team is available 24/7 to assist you with any questions or issues you may have. We are committed to providing personalized attention and ensuring that our clients have an unforgettable experience. Your satisfaction is our priority.

For any roadside assistance, reach out to us using number below: 

Landline: +971 04 325 1111

Mobile / Whatsapp: +971 55 216 8345

Is insurance included in the rental price?

Yes, our rental cars come with comprehensive insurance coverage included in the rental price. This coverage provides peace of mind during your journey, safeguarding you and the vehicle against unforeseen circumstances.

Do you offer pick-up and drop-off services?

Certainly, we offer a complimentary pick-up and drop-off service across all of Dubai. However, outside Dubai, charges will apply based on the specific location. Our aim is to ensure your car rental experience is not only convenient but also tailored to your needs.

Can I add additional drivers to my rental agreement?

To rent a car, you’ll need to present a valid driver’s license, passport, and a credit card in your name. These documents are necessary for verification and to comply with the UAE’s rental regulations.

The list of documents required for renting a car depends on your country of origin and your status as a UAE resident, tourist, or GCC resident.

For UAE Nationals & Residents:

  1. Emirates ID
  2. Valid UAE Driving License
  3. Copy of Passport (Residents Only)

For GCC Residents:

  1. Resident Country ID
  2. Home Country Driving License
  3. Copy of Passport

For Tourists (International Travelers):

  1. Resident Country ID
  2. Home Country Driving License
  3. International Driving Permit (IDP)
  4. Copy of Passport

Note: If you hold passports from GCC, US, UK, Canada, and some other countries, you can drive with your home country’s license.

To determine if your driving license is valid for driving in the UAE, please visit [link of “driving license valid in UAE”]. This will help you confirm your eligibility for driving a car in Dubai.

What is your mileage policy?

Our mileage policy varies depending on the car type and the duration of your rental. Here’s a general breakdown:

  • Daily/Weekly Rentals: Starting from 200 km per day
  • Monthly Rentals: Starting from 3000 km per month
What does Salik mean?

Salik refers to the toll road system in the UAE. In our rental cars, each vehicle is equipped with a Salik tag. Whenever a car passes through a Salik toll point, a charge of AED 5 plus VAT is incurred.

Can I cancel my reservation?

Yes, you can cancel your reservation up to 48 hours before the rental start time. We understand that plans may change, and we aim to provide flexibility in our booking process.

What should I do when my vehicle needs servicing and maintenance?

In the event your rental vehicle requires servicing or maintenance, please contact eMan Car Rental support team immediately. We will promptly arrange for a replacement vehicle, ensuring minimal disruption to your travels.

What is your policy for returning a vehicle earlier than the agreed-upon rental period?

Certainly, we offer a complimentary pick-up and drop-off service across all of Dubai. However, outside Dubai, charges will apply based on the specific location. Our aim is to ensure your car rental experience is not only convenient but also tailored to your needs.

Do I need to provide a security deposit?

Yes, a security deposit is required for your booking. This deposit will be refunded within 30 working days after you return the vehicle.

Can I drop off the vehicle at a different location?

If you choose to return the vehicle to a location other than the one initially specified in your agreement, a nominal fee may apply. For more information regarding this process and any associated fees, please reach out to our dedicated support team. We are here to assist you in making informed decisions that best suit your needs and preferences.

What is the policy on off-road driving?

For the safety of our customers and to preserve the condition of our vehicles, off-road driving is strictly prohibited. Please adhere to this policy to avoid any violations of the rental agreement.

What happens if the rental car is damaged during my rental period?

In the unfortunate event of damage to the rental car, you will be responsible for the cost of repairs up to the deductible amount specified in the rental agreement. We recommend driving responsibly and taking necessary precautions to ensure a safe journey.

What happens if I get a traffic violation while driving the rental car?

In the unfortunate event of vehicle theft, please call police at (999) and report the incident immediately, obtain a copy of the police report, and then notify eMan Car Rental support team without any delay. We will guide you through the necessary steps to address the situation.

What should I do if my vehicle is stolen?

In the unfortunate event of vehicle theft, please call police at (999) and report the incident immediately, obtain a copy of the police report, and then notify eMan Car Rental support team without any delay. We will guide you through the necessary steps to address the situation.

Is smoking allowed in the rented vehicle?

No, in accordance with our policy, smoking is not permitted in our rental cars. We strive to maintain a clean and comfortable environment for all our customers.

What are the most common traffic violation fines in the UAE?
We strongly advise all eMan Car Rental customers to prioritize their safety by adhering to traffic rules and regulations. The most frequently observed traffic violations in the UAE encompass a range of actions, including: Exceeding speed limits, Failure to pay for parking, Improper lane discipline, Disregarding traffic signals, Not wearing seat belts, Using handheld mobile phones while driving, Halting on the road without justification, And causing disruptions to traffic flow in unspecified ways. It’s important to drive responsibly and within the law for the safety of everyone on the road.
Is there a fee for late returns?

For the safety of our customers and to preserve the condition of our vehicles, off-road driving is strictly prohibited. Please adhere to this policy to avoid any violations of the rental agreement.

What is your policy on fuel?

To avoid additional charges, return the vehicle with the same fuel level as it was when the vehicle was handed over to the customer. In case of discrepancies, the hirer will be charged the cost of fuel plus a service charge.

Do you have airport service surcharges?

All vehicles picked up/dropped off at Dubai Airports will be charged an airport service surcharge. This fee is to cover the added convenience and services provided at airport locations.

STILL NEED ASSISTANCE? EMAIL US